Terms and Conditions

 

Terms & Conditions

The products and services on this site are protected by copyright, trademark, patent and/or other intellectual property laws. Any unauthorized use of the products or services at this site may violate such laws and these Conditions of Use. Except as expressly provided herein, Elgin Ridge Wines does not grant any express or implied rights to use the products and services. You agree not to copy, republish, frame, reverse engineer, or create derivative works based on the site, its products, or its services or their selection and arrangement, except as expressly authorized herein. In addition, you agree not to use any data mining, robots, or similar data gathering and extraction methods in connection with the site.

Privacy

Please review our Privacy Policy, which also governs your visit to elginridge.com to understand our privacy practices.

Your account

You are responsible for:

  • restricting access to your account and computer;
  • maintaining the accuracy and confidentiality of your account and password; and
  • accept sole responsibility for all activities that occur through your account and password.

Shipping

Subject to availability, online orders will be processed within two working days after payment has been received. The offering on this website is available to South African buyers only.

Return and Refunds

The provision of goods by Elgin Ridge is subject to availability. In cases any item ordered is out of stock, Elgin Ridge will replace the product item with another or offer a refund if no suitable replacement can be found.

Cancellation of orders by the buyer will attract an administration fee. Damaged goods during transit will be replaced with the either similar or exact vintage (when available).

Customer Privacy

Elgin Ridge takes all reasonable steps to protect the personal information of users. Please read our Privacy Policy.

Card transactions and security

Online card payments are processed through PayFast and Visa or MasterCards are accepted. PayFast take the data security of their merchants and their buyers very seriously and is committed to keeping all sensitive information of both the merchant and their customers secure. Click here for PayFast security protocols.

EFT payments are also accepted.

Customer details separate from card details

Customer details entered during Checkout will be stored by Elgin Ridge separately from card details, which are entered by the buyer on PayFast’s secure site. Click here to read PayFast’s end user agreement.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Elgin Ridge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Risk of loss

All items purchased through elginridge.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier.